第72题： The process control charts are used （）。
A．to graph what typically focuses on the prevention of a problem
B．to detect the problem
C．to reject the problem
D．to determine the acceptability of the sample
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第73题： The IT service manager has learned that a software canimprove the efficiency of current and future project tasks. Because the software is fresh to the Company. Theengineer is not familiar with the software. The lT service manager decides to send the highest level engineero attend the external training course. The proiect manager uses （） risk strategies。
A．mitigation
B．enhancement
C．development
D．sharing
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第74题： （）is closet to Deming's definition of Quality。
A．Conformance to requirements
B．Fitness for use
C．Continuousimprovement of products and services
D．Customer focus
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