第
72题: Business process is a series of activities completed by different(),respectively doing their tasks, in order to achieve specific value objectives.
A.machines
B.personnel
C.equipments
D.tools
答案解析与讨论:
www.cnitpm.com/st/5403522909.html第
73题: IT service manager wants to know the following: How many Oracle 12c licenses do we have?
()process will answer this question.
A.ContinuityManagement
B.Configuration Management
C.Incident Management
D.Change Management
答案解析与讨论:
www.cnitpm.com/st/540366401.html第
74题: ()is not a Service Desk activity.
A.Registering Incidents
B.Applying temporary fixes
C.Relating an incident to a Known Error
D.Solving a Problem
答案解析与讨论:
www.cnitpm.com/st/5403714990.html