第71题： Information technology governance is a set of governance rules concentrating on IT systems and its performance and（）
A．risk control
B．quality control
C．problem management
D．configuration management
答案解析与讨论：www.cnitpm.com/st/5403426476.html

第72题： Business process is a series of activities completed by different（）,respectively doing their tasks, in order to achieve specific value objectives．
A．machines
B．personnel
C．equipments
D．tools
答案解析与讨论：www.cnitpm.com/st/5403522909.html

第73题： IT service manager wants to know the following: How many Oracle 12c licenses do we have? （）process will answer this question．
A．ContinuityManagement
B．Configuration Management
C．Incident Management
D．Change Management
答案解析与讨论：www.cnitpm.com/st/540366401.html

第75题： （）process is responsible for tracing the underlying cause of errors．
A．Capacity Management
B．Incident Management
C．Problem Management
D．Security Management
答案解析与讨论：www.cnitpm.com/st/5403828321.html