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试卷年份2021年上半年
试题题型【单选题】
试题内容

()is a set of specialized organizational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle , with specializations in strategy, design, transition, operation and continual improvement.
A、Service Contract
B、Service Design
C、Service Management
D、Service Improvement

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