第
72题: The best description of an operational level Agreement(OLA)is()。
A. an agreement between the serivice provider and another part of the same Drganization
B.an agreement between the serivice provider and an exterral organization
C.a docament that describes how services will be operated on a day -to -day basis to customer
D.a docament that business services to operational staff
答案解析与讨论:
www.cnitpm.com/st/521655414.html第
73题: The processess of knowledge content Initialization don't include
A.obtain
B.audit
C.release
D.edit
答案解析与讨论:
www.cnitpm.com/st/521666141.html第
74题:
The Service Design stage of the lifecycle, starts with () and ends with the development of a service solution designed to meet the documented needs of the business.A. the service activitiesB. the business requirementsC. the business environmentD. the improvement activities答案解析与讨论:
www.cnitpm.com/st/521674567.html