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试卷年份2018年上半年
试题题型【单选题】
试题内容

A service level agreement is an agreement between two or more parties, where one is the customer and the others are ().
A、service brokers
B、service providers
C、service auditors
D、key customers


相关试题

71题:

()is a discipline within the information technology and information systems domain and is concerned with making the planning process for information technology investments and decision-making a quicker,more flexible,and more thoroughly aligned process.
A、Information technology planning
B、Service monitor management
C、Service design
D、Information technilogy audit

答案解析与讨论:www.cnitpm.com/st/3883420805.html

72题:

IT Service Design (SD)provides good-practice guidance on the design of IT services,processes,and other  aspects of service management effort .()does not belong to the main activities of service design process.
A、Service catalogue design
B、Release and deployment management
C、Service cost assessment
D、Service level design

答案解析与讨论:www.cnitpm.com/st/3883510799.html

73题:

Change management would typically be composed of the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes,developing business justification and obtaining approval, managing and coording change implementation, monitoring and reporting on implementation, reviewing and closing ().
A、change reason
B、change model
C、remediation plan
D、change requests

答案解析与讨论:www.cnitpm.com/st/388365329.html

75题:

PCDA(Deming cycle)is an iterative four-step management method used in continual improment of processes and products.During the()phase,the data and results gathered from the do phase are evaluated.Data is compared to the expected outcomes to see any similarities and differences.
A、plan
B、do
C、check
D、act

答案解析与讨论:www.cnitpm.com/st/3883810105.html



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