在进行项目质量控制时，统计方法强调一切用数据说话，而（ ）则主要用事实说话，靠“灵感”发现新思想、解决新问题。
A．帕累托图
B．树状图
C．相互关系图
D．亲和图

某项目质量管理员希望采用一些有助于分析问题发生原因的工具，来帮助项目组对各出现的质量问题进行预测并制订应对措施，以下工具中，能够满足其需要的是（ ）。
A．控制图
B．流程图
C．树状图
D．活动网络图

在项目管理中经常需要在成本与进度之间做出权衡，尽管聘用高级程序员的花费要比初级程序员高得多，却可以获得更高的生产效率。如果项目经理在编制项目质量计划时，希望确定聘用高级程序员和初级程序员的最佳人数比例，同时还要明确质量标准以及达到标准的最佳方法，最适合采用的方法是（ ）。
A．基准比较
B．效益/成本分析
C．实验设计
D．质量成本分析

The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The projectmanager maintains this link through（  ）.
A．Periodic project reports, periodic visits to the customer, and telephonic exchanges
B．Subordinates, project team members, and the project sponsor
C．One-time reports, weekly reports, and monthely reports
D．The telephone, facsimile, and data transmission

A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solutionat the meeting, The project manager should（  ）.
A．Tell the customer that he will not address any problems
B．Tell the customer that the problem is not sufficiently defined to company to a solution
C．Collect as much information on the problem without committing hiscompany to a solution
D．Give the customer a range of solutions that might be acceptable to his company

The project schedule is more than a document that lays out the activities over time to representthe time dimension of the project, it is a management tool to be used for decision making. As such , the schedule is used bythe roject management team to（  ）.
A．Measure, delay, record, distribute , analyze, and direct
B．Plan, schedule, monitor, control, report, and forecast
C．Promote, highlight, monitor, control, forecast, and report
D．Emphasize, visualize, analyze, conceptualize, report and record