1、 The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The projectmanager maintains this link through（  ）.

A．Periodic project reports, periodic visits to the customer, and telephonic exchanges

B．Subordinates, project team members, and the project sponsor

C．One-time reports, weekly reports, and monthely reports

D．The telephone, facsimile, and data transmission

信管网参考答案：A

项目经理必须与客户对项目进度的满意程度保持有效的沟通联系。projectmanager通过（）维护此链接。

A、 定期项目报告、定期拜访客户和电话交流

B、 下属、项目团队成员和项目发起人

C、 一次性报告、每周报告和每月报告

D、 电话、传真和数据传输

查看解析：http://www.cnitpm.com/st/1016.html

2、 A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solutionat the meeting, The project manager should（  ）.

A．Tell the customer that he will not address any problems

B．Tell the customer that the problem is not sufficiently defined to company to a solution

C．Collect as much information on the problem without committing hiscompany to a solution

D．Give the customer a range of solutions that might be acceptable to his company

信管网参考答案：C

项目经理被召集到一个与客户的非正式会议上，并提出了一个问题。这个问题对项目经理所在的公司有重大影响，但是客户希望在会议上寻求解决方案，项目经理应该（）。

A、 告诉客户他不会解决任何问题

B、 告诉客户问题的定义不充分，公司无法提供解决方案

C、 收集尽可能多的关于这个问题的信息，而不要求公司提供解决方案

D、 为客户提供一系列公司可以接受的解决方案

查看解析：http://www.cnitpm.com/st/1017.html