A project manager is reviewing a status report that shows a schedule delay and cost overruns. This report must be presented to the steering committee in two weeks. From past experience, the project manager knows which stakeholders will be very difficult, what should the project manager do?

项目经理正在审查状态报告，该报告显示进度延迟和成本超支，该报告必须在两周内提交给指导委员会，根据过去的经验，项目经理知道哪些相关方会很挑剔，项目经理应该怎么做？

A.meet with difficult stakeholders to explain the reasons for the delays and cost overrun与挑剔的相关方开会，解释延迟和成本超支的原因

B.Collect additional details from the project team to clarify the reasons for the delay and cost overruns收集项目团队的其他详细信息，以澄清延迟和成本超支的原因

C.Quickly identify corrective actions that can be implemented to improve the status report快速识别可以实施的纠正措施，以改进状态报告

D.Contact management to seek help with dealing with the difficult stakeholders联系管理层寻求如何与挑剔的相关方打交道的帮助

信管网参考答案：B

信管网解析：

B是参考答案。问题解决流程中需要收集详细信息，理解根本原因，然后识别应对措施。在实施A或C之前应该首先做B，全面理解问题本身。参考问题解决流程9.6.2.2