系统规划与管理师于2017年下半年开考，每年仅考一次，目前官方教材仍然使用2017年出版发行的《系统规划与管理师教程》。

内容简介

本书是全国计算机技术与软件专业技术资格(水平)考试办公室组织编写的考试指定用书。本书根据系统规划与管理师考试大纲编写，借鉴了国际上先进的ITSM管理体系，依据国内ITSS标准，涵盖了信息系统综合知识、信息技术知识、信息技术服务相关学科知识等，结合国内外IT服务行业的**实践，对于系统规划与管理师考试具有重要的指导意义。

本书主要内容包括信息系统综合知识、信息技术知识、信息技术服务知识、IT服务规划设计、IT服务部署实施、IT服务运营管理、IT服务持续改进、监督管理、IT服务营销、团队建设与管理、标准化知识与IT服务相关标准、职业素养与法律法规以及专业英语。

本书是参加系统规划与管理师考试应试者的必读教材，也可以作为系统规划与管理师培训和辅助用书，还可以作为高等院校相关专业的教学和参考用书。

目录

第1章 信息系统综合知识··························································1

1.1 信息的定义和属性·······································································································1

1.1.1 信息的基本概念··································································································1

1.1.2 信息的定量描述··································································································2

1.1.3 信息的传输模型··································································································3

1.1.4 信息的质量属性··································································································4